Return Policy

You can always return a product, provided you do so within 2 weeks of receipt (the “withdrawal Period”) .
To return products, you can fill out the return-form (included in the package), or send an email to info@b-lumen.com.
Upon confirmation by us, you must send the product back within seven days.
We will fully refund the purchase price within seven days after having received your returned product.
Cost for return shipments shall be borne by you.
During the Withdrawal Period, you shall exercise due care in handling the product and its packaging.
You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.

Shipping Policy

We adopt a ‘produce local and on demand’ strategy to limit our footprint.
Therefore the average time required to produce our lighting features on demand is 3 weeks from date of purchase.
Once ready, we will ship your product to the address you have specified.
Once we have dispatched your product, we can no longer amend the address.
DHL Parcel Connect is our fulfillment partner and handles distribution of our products.
When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product.
We undertake to deliver products within 3 weeks from purchase.
If a delivery is delayed, we will notify you via e-mail.
We offer free shipping to all destinations in the Netherlands.
To all other European countries, the United Kingdom and Switzerland we charge an additional shipping fee, as calculated on the checkout page.

 

Terms and Conditions

Terms and Conditions –B-lumen B.V.

These are our general terms and conditions.

Together with the references contained herein, these terms and conditions apply to any agreement that we, B-lumen B.V. (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 80377076), enter into with you. Should you have any questions, please do not hesitate to contact us via info@b-lumen.com or via regular mail: B-lumen B.V. Rijnstraat 47, 3911KR Rhenen.

We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 – Products
We design, produce and sell special lighting features.
Article 2 – Payments
The (total) price of our Products are indicated in our webshop. You can pay on our website via Ideal, Creditcard, Apple Pay, Klara Pay Later. 
Any shipping costs will be borne by you.
Article 3 – Delivery
The standard delivery time required to produce our lighting features on demand is 3 weeks from date of purchase. We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. DHL Parcel Connect is our fulfillment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 3 weeks from purchase. If a delivery is delayed, we will notify you via e-mail.
Article 4 – Returns
You can always return a product, provided you do so within 2 weeks of receipt (the “withdrawal Period”) . To return products, you can fill out the return-form (included in the package), or send an email to info@b-lumen.com. Upon confirmation by us, you must send the product back within seven days. We will fully refund the purchase price within seven days after having received your returned product.

Cost for return shipments shall be borne by you.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.
Article 5 – Liability
We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
Article 6 – Intellectual property
All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
Article 7 – Complaints
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to info@b-lumen.com. We will process your complaint as soon as possible, but in any event within seven working days. Should it take longer to handle your complaint, you will receive a notification within two working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
Article 8 – Disputes
1. Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts.
2. As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

Privacy Policy

PRIVACY POLICY

B-lumen B.V.

We are B-lumen B.V., We respect your privacy and private life, but sometimes we need your personal data. In this privacy policy we explain which data we use and how we save, protect and process this data. This privacy policy applies to our website www.b-lumen.com (the “Website) and the services that we offer (the “Services”).

We comply with the General Data Protection Regulation (the “Relevant Legislation”). Are you under the age of sixteen? If you are younger than sixteen years old, you cannot use our Website and Services without the permission of your parents or legal guardian.

Personal data

To offer our Website and Services we process personal data. “Personal data” means any information relating to an identified or identifiable natural person as defined in the Relevant Legislation. Your permission We can store your data at various moments, for example when you visit our Website, use our Services or when you contact us. We are allowed to process your data because we ask your permission via this privacy policy. In addition, we need your data to carry out the agreement between you and us.

If you choose not to share your data, then we cannot deliver the order.

 We will not process your data without your consent unless we are legally obliged to do so. What data do we collect and how do we use your data? To use our Website and Services, we need the following data:
Your name
Your address
Your e-mail address
Your IP-address
We can also store the following non-personal data if you use our Website:
The type of your browser
The operating system that you use
The internet service provider

We will only use your personal data for the purposes listed above or any other purpose that is connected thereto.
This way, your data will never be used by us in an unexpected way.

Security

We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction

That way, unauthorized persons do not have access to your data. We take the following measures to protect your personal data:
Secure network connections with Secure Socket Layer (SSL) technology or a technology that is similar to SSL
The access to the data is limited to the persons that need the data

How long do we store your data?
We shall store your personal data for as long as necessary to fulfil the purposes listed above.

With whom do we share your personal data?

Processors

We may share your personal data with others. In a data processing agreement, we shall agree with those parties that they shall use your data carefully and they shall only receive the data that is relevant for their services. These parties use your data in accordance with our instructions and not for their own purposes.

We can share your data for example with marketing agencies, order processing companies.. They will advertise to relevant target audiences and pick, pack and ship your order.. These parties are “processors” within the meaning of the Relevant Legislation.

Transfer

We will only process your data within the European Union. We will only process your data outside of the European Union if the country has an effective protection level for your data.

We will never transfer your data to other countries or other parties then described above.

Cookies

Cookies are little (text)files which are stored on your computer. Your web browser stores these cookies when you visit our Website. These cookies will be retrieved when you visit our website again.

This allows our Website to recognise you as a previous visitor.

 We may use cookies to improve your user experience on our Website. Cookies are essential for the operation of our Website, make sure that you can visit our Website safely and track bugs and errors at our Website. By storing cookies we make sure that:
Your items are kept in the shopping cart
You are logged in and be able to shop without hindrance
You shop safely at B-lumen B.V. – the Website works efficiently – we can advise you based on your former views and/or purchases
You can change your cookie settings in your browser, if you don’t want cookies to be sent to your device. We will not save cookies if you visit our Website. Please note that some Website features or services of our Website may not function properly without cookies.

Modifications to this privacy policy

We may update our privacy policy from time to time, therefore we advise you to visit the Website and this policy regularly.

Your rights

The data we collect is personal. Therefore, you have the following rights: – You may request access to the personal data we process about you; – You may request us to correct, update, shield or delete your personal information in our records.

In the event of fraud, non-payment, or other wrongful act, we can keep some data in a register on a black list; – You may request a copy of the personal data we have processed about you. We can – on your request – send this copy to another party, so you don’t have to send the data yourself; – You may file a complaint against processing your data; – You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), if you are under the impression that we process your data unlawfully; – You may always withdraw your consent to process your data. We cannot process your data from the moment you withdraw your consent.

Should you have further questions regarding this privacy policy, please contact us via the information below.

Contact information:

B-lumen B.V.
Rijnstraat 47 3911KR Rhenen

KvK-number: 80377076
info@b-lumen.com