Terms and Conditions –B-lumen B.V.
These are our general terms and conditions.
Together with the references contained herein, these terms and conditions apply to any agreement that we, B-lumen B.V. (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 80377076), enter into with you. Should you have any questions, please do not hesitate to contact us via firstname.lastname@example.org or via regular mail: B-lumen B.V. Rijnstraat 47, 3911KR Rhenen.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
Article 1 – Products
We design, produce and sell special lighting features.
Article 2 – Payments
The (total) price of our Products are indicated in our webshop. You can pay on our website via Ideal, Creditcard, Apple Pay, Klara Pay Later. Any shipping costs will be borne by you.
Article 3 – Delivery
The standard delivery time required to produce our lighting features on demand is 3 weeks from date of purchase. We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. DHL Parcel Connect is our fulfillment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 3 weeks from purchase. If a delivery is delayed, we will notify you via e-mail.
Article 4 – Returns
You can always return a product, provided you do so within 2 weeks of receipt (the “withdrawal Period”) . To return products, you can fill out the return-form (included in the package), or send an email to email@example.com. Upon confirmation by us, you must send the product back within seven days. We will fully refund the purchase price within seven days after having received your returned product. Cost for return shipments shall be borne by you. During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.
Article 5 – Liability
We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
Article 6 – Intellectual property
All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
Article 7 – Complaints
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to firstname.lastname@example.org. We will process your complaint as soon as possible, but in any event within seven working days. Should it take longer to handle your complaint, you will receive a notification within two working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
Article 8 – Disputes
1. Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts.
2. As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr